PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THIS IS A LEGAL AGREEMENT BETWEEN salonbuqwal.com AND YOU WHICH GOVERNS YOUR USE OF SERVICES. YOUR USE OF SERVICES CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO ALL OF THE TERMS AND CONDITIONS IN THESE TERMS OF SERVICE AND YOUR REPRESENTATION THAT YOU ARE 18 YEARS OF AGE OR OLDER. IF YOU OBJECT TO ANYTHING IN THESE TERMS OF SERVICE, YOU ARE NOT PERMITTED TO USE THE SERVICES.

These services are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Unauthorized reproduction or distribution of the Services, or any portion of them, may result in service civil and criminal penalties and will be prosecuted to the maximum extent possible under the law. The services are licensed, not sold.

1. GENERAL CONDITIONS

• The Buqwal Users/customers agree that by using the website of Buqwal and by using the website at salonbuqwal.com post login, the customer he/she is deemed to have read and understood these terms and conditions of the Program and confirms that he/she is bound by these terms and conditions and any changes to it from time to time and such other terms as specified from Buqwal from time to time. You authorize us to call/sms/email you in future for products and promotions.
• Registration into the Buqwal Program/Service is voluntary, and open to all natural persons above the age of 18 (except only where the Partner Program is otherwise) with a correct mailing address in India.
• Buqwal provides service for both Ladies & Gentlemen. We don’t do cross-gender service. i.e Only Male to Male and Female to Female services.
• The entire responsibility is on the customer booking the service and the residence owner to ensure that the female therapists/beauticians visiting their premises are professionally respected and their personal, physical or emotional safety is not breached under any circumstances. Any deliberate abuse of the therapist’s/beautician’s personal and emotional safety will result in the criminal prosecution of the customer in the jurisdiction of the local court.
• Buqwal reserves the right to modify these Terms and Conditions and such changes shall be deemed effective immediately upon posting of the modified Terms and Conditions on salonbuqwal.com  Users’ continued usage of Buqwal mobile app/ Website salonbuqwal.com  holding of the Buqwal Account following the posting of changes on salonbuqwal.com will indicate their acceptance of changes.
• Buqwal Account is valid for lifetime post registration unless terminated in accordance with these terms and conditions.
• Buqwal customers will be personally liable for any and all costs, taxes, charges, claims or liabilities of whatever nature arising from the provision or availability of benefits, facilities or arrangements provided or made available to the customers, by Buqwal.
• The Buqwal account of the customers at all times remains the property of Buqwal, which reserves the right at any time in its absolute discretion and without giving notice to such users to deactivate their accounts.
• Buqwal shall not be liable for any loss or damage, whether direct or indirect, resulting from a service provider or the product sold by the service provider.
• The Program on the Buqwal Application and the Website may be modified at the sole discretion of Buqwal from time to time without intimation to the Buqwal customers/users.
• If there are any changes in the contact details (mobile number/ email id/ address) of a Buqwal customer/user from what has been registered with Buqwal, the users must update the respective contact details immediately either through the website, mobile app, contact centre or any other channels to avoid any misuse of customer’s Buqwal Account. Buqwal shall not be liable for any loss or other relevant damages incurred by the customers/ users if necessary details are not updated with Buqwal on time.
• All Buqwal dispute complaints older than 24 hours from the time of the service availed will not be entertained. The Buqwal customer/Users must provide proof of service availed as required to register any dispute.
• Each provision of the Terms is independent of the other. If any provision of the Terms is found void and unenforceable, it will not affect the validity of the remaining provisions of the Terms, which shall remain valid and enforceable.
• End-moment service changes or cancellations might incur conveyance charges up to Rs. 500.
• Buqwal has the right to change your Stylist at the end moment. This might happen due to any emergency or health issue with the already assigned Stylist. In case of no Stylist available in your location due to a health issue of the Stylist or any other emergency, Buqwal also has the right to cancel your booking at any point in time which includes at the end moment due to any circumstances or case of any emergency.
• In the case of Online Payment or Pre-Payment, the Full amount will be refunded(excluding the transaction charge of 2%) if the cancellation is done before 6 hours of the scheduled service. No refund will be given in case of cancellation within 6 hours of the scheduled service.
• Buqwal accesses your Google accounts which auto-fills your email/phone number in the Sign-Up and Login forms. This information is used for logging in and Sign Up and Calling Buqwal Customer Care and Stylist.

2. WARRANTIES / GUARANTEE

• All warranties and guarantees on the Buqwal services are the sole responsibility of the Service Provider/Seller(s) (except in some cases where the warranty or guarantee may be from the manufacturer(s)) providing the Beautician Service. Buqwal shall not be liable or responsible for any defect or deficiency in the products used and services provided by the beauticians whatsoever. The user has to inform prior to Buqwal about any allergy towards a particular product so that the Buqwal team can provide an alternative product to the User. In case of any reaction or side effect caused due to the product which was not informed by the user to the Buqwal team’, Buqwal will not be responsible at all for the same. All guarantees and warranties on the Buqwal shall be transferred as is from the manufacturer or the Service provider/Seller(s). While booking any chemical treatment like hair rebonding.
• There might be slight itching and rashes after the service especially in waxing and chemical treatment depending on your skin sensitivity of the skin. The Buqwal will not be responsible for any further chemical reaction in case you consult and take any Doctor’s medication due to a chemical reaction.
• Buqwal Users must contact the respective Seller(s) / Manufacturer (in case of manufacturer warranty) in the event of any defect or deficiency in the Service or product. In such an event, Buqwal will purely act as a complaint-routing agent. Buqwal will not be liable or responsible for the products and services offered through the Partner Beauticians or other service providers and Buqwal gives no warranty or representation either express or implied with respect to type, quality or fitness of goods acquired or their suitability for any purpose provided by the Supplier under this Program, whatsoever.

3. INDEMNIFICATION

• Customer/user agrees to indemnify, defend and hold Buqwal, its affiliates, successors, assigns and licensors, franchisees or sub-franchisees, any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service providers and suppliers harmless from and against any and all claims, actions, losses, expenses, damages and costs (including reasonable attorneys’ fees), resulting from any breach or violation of Terms by you, or due to your activities related to the Buqwal Service, whether by use of User Account or otherwise.

4. APPLICABLE LAWS

• These Terms contain the entire understanding and agreement between User and Buqwal and supersede any and all prior or inconsistent understandings relating to Buqwal Service and your use of Buqwal Service. Terms cannot be changed or terminated orally. Any provision which must survive in order to allow us to enforce its meaning shall survive the termination of Terms. Terms and your use of Buqwal Service is governed by, construed and enforced in accordance with the laws of India applicable to contracts made, executed and wholly performed on the Buqwal Service, and, for the purposes of any and all legal or equitable actions, you specifically agree and submit to the exclusive jurisdiction and venue of the local Courts of your City and State in India and you will not object to such jurisdiction or venue on the grounds of lack of personal jurisdiction or otherwise.

5. DISCLAIMER

• Buqwal is a connector between the service provider and the customer. Though there is a thorough background check and screening done on our partner beauticians and therapists. Buqwal does not take any responsibility with regard to the behaviour, actions or conduct of the beautician/therapists towards the customer. The customer/user should take care of their belongings and valuables during the visit of the beauticians/therapists. Buqwal will not be responsible for any loss or damage of valuables of Customers during or post visits of the beauticians/therapists booked through Buqwal.
• The Buqwal service and all contents, materials and postings are without any representation or warranty of any kind.
• You understand the Buqwal Service and agree to the fullest extent that their successors and assigns, or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from the use of the Buqwal service or from this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages.
• Acceptance of the booking amount is neither a commitment nor a guarantee by Buqwal to mandatorily provide a beautician/therapist for the services.
• Buqwal is neither responsible nor liable for ensuring the quality of the products and services provided by the beauticians/therapists. Any need for legal arbitration or proceedings which arise out of the service or the purchase of the products from the beautician/therapist is to be settled between the customer and the service provider without our involvement. In case of accidents like the steamer water spells on her body, wax is too hot, the client’s face getting burned or anything wrong with the client’s skin and place then, in the case, Beautician will be responsible and Buqwal will not be responsible in any circumstance.